Shipping Policy

Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been fulfilled and is ready for shipment on our end. 

 

As we well goods manufactured in Europe, we are experiencing some industry delays post the COVID-19 Pandemic. Please allow reasonable time for us to fulfill your order should delays occur. If for any reason, a product is unavailable within a reasonable time frame, we will contact you to offer a refund or the option of waiting for your order to arrive. Office Coffee Specialists holds no responsibility or liability for delays out of our control, including but not limited to freight agent delays. 

 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

We offer free shipping on individual items exceeding the value of $1000 Australia wide. Should you live in a remote area, or an area where standard shipping costs do not apply, we reserve the right to contact you and request payment of freight. While the company will obsorb reasonable freight increases, we will not obsorb an increase which inhibits the value of the sale.  

 

In-store pickup

You can skip the shipping fees with free local pickup at either 45 Charles Street Unley SA 5061 or 525 Portrush Road Glenunga SA 5064. After placing your order and selecting local pickup at checkout, your order will be prepared. We will send you an email or call you when your order is ready along with instructions on which site the order is to be collected from. 

Our in-store pickup hours are 9am to 5pm monday to friday. Please have your order confirmation email with you when you come.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. We endeavour to add tracking information to every order, however, please contact us at sales@officecoffeespecialists.com.au or via the websites contact page should you wish to obtain an update. As some items may be out of stock in our warehouse, occasionally we may have to dropship an order directly to you. Please allow reasonable time for us to obtain a tracking number from our suppliers in this instance. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at sales@officecoffeespecialists.com.au with your name and order number, and we will look into it for you.